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AI Ops Manager (Remote)

Fireflies
Full-time
Remote
United States, Brazil, Brazil, and India, India
Fireflies.ai is an AI voice assistant that automatically takes notes, makes meetings searchable, and delivers key insights from conversations. We are growing rapidly across tens of thousands of organizations and growing our footprint inside Fortune 500 companies. Chances are you've seen Fireflies in one of your meetings!  Fireflies integrates with all the major video-conferencing platforms including Zoom, Google Meet, Teams, Webex, and more.

Join our dynamic team as an AI Ops Manager, where you'll play a pivotal role in leveraging cutting-edge AI tools to streamline internal and external processes. We're seeking a passionate individual who thrives on harnessing the power of data, AI, and automation to drive efficiency and innovation. If you're someone who loves diving deep into data, strategizing with AI technologies, and automating mundane tasks to elevate operational performance, then this role is for you.

Responsibilities:

  • Internal Process Automation: Identify and analyze internal processes, then utilize AI and LLMs (large language models) to automate tasks and streamline workflows.

  • Data Insights Utilization: Analyze data to extract actionable insights and translate them into strategic plans for automating operations and optimizing workflow.

  • Automation Excellence: Lead efforts to automate business processes within our product ecosystem, leveraging AI technologies to boost productivity for both employee and customer journeys.

  • Cross-functional Collaboration: Collaborate with various teams including Engineering, Customer Support, and Operations to understand requirements, identify automation opportunities, and drive implementation.

  • Performance Monitoring: Continuously monitor the processes, track key performance indicators, and iterate on solutions to drive ongoing improvement.

Qualifications:

  • B2B SaaS Experience: Minimum of 3+ years of experience in a SaaS company (B2B), with a deep understanding of AI technologies and tools and their practical applications.

  • Technical Proficiency: Demonstrated experience in working with data, including data analysis, interpretation, and visualization. Proficiency with low-code/no-code platforms such as Zapier is a plus.

  • Workflow and Process Automation: Strong background in operations and workflow management, with a proven track record of implementing AI-driven solutions to streamline business processes.

  • Resourcefulness: Capable of utilizing AI tools to achieve automation goals, thereby helping to keep the team small and agile.

  • Strategic Thinking: Ability to think strategically and translate insights from data into actionable plans to drive operational improvements.

  • Collaborative Skills: Strong interpersonal and communication skills, with the ability to collaborate effectively with cross-functional teams.

  • Analytical Mindset: Analytical mindset with a knack for identifying problems, generating innovative solutions, and driving results.

Values that are important to us:

  • You should be a great communicator and champion of our culture
  • You're data-driven and customer-focused
  • You value fast & incremental engineering cycles
  • You maintain design excellence and minimize complexity
  • You measure your results & automate when possible
  • You get 10% better at something every week
  • You have an internal compass and take accountability & initiative
  • We value overcommunication, candid feedback and a results-driven culture

Perks and benefits:

  • Competitive compensation
  • Work remotely anywhere in your respective country
  • Ability to move laterally within a team and grow rapidly
  • Paid time off and flexible leave policy
  • No boss culture
  • Flexible working hours
  • LGBTQ+ friendly
  • Company offsites
  • Tech reimbursements

About us:

Fireflies were rated by Ramp in 2023 as the top three fastest-growing software vendors based on customer count, along with OpenAI and Midjourney. The company has raised $19 million from top-tier investors, including Canaan, Khosla Ventures, and angels from Slack, Facebook, Dropbox, Amazon, and Salesforce. We are a 100+ global team across 20+ countries. In just the past year, Fireflies has taken notes for over 3 million people and is used by folks across 150,000+ companies.

We are an equal opportunity employer and strongly value diversity at our company because our team will be stronger with different perspectives and experiences. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.