Assistant Manager-HR Operations-Pune (240710)


_VOIS Intro

About _VOIS:

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

_VOIS Centre Intro

About _VOIS India:

In 2009, _VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

_VOIS Equal Opportunity Employer Commitment


_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!

Apply now, and we’ll be in touch!

Role purpose:

The incumbent is expected to ensure accurate employee data management in SF for Global markets. To  process all transactional activities within existing and new HR processes ensuring consistent and efficient delivery of service, adhere to the SLA, ensure the data quality, manage transactions effectively to prevent escalations and contribute towards continuous process improvement & automations. The incumbent is also expected proactive in ensuring the delivery of a customer focused service to client. 

Key accountabilities and decision ownership

Prepare and process all transactional activities within existing and new HR processes ensuring consistent and efficient delivery of service and prevent escalations
SLA Adherence
Maintain and support delivery of service within agreed Service Level Agreements for specific customer types.
Ensure all systems and manual processing is complete, accurate and timely, meeting data integrity requirements and audits.
Process Improvement
Actively contribute towards the development and continuous improvement of HR systems and processes.
Digitisation & automations
Suggest ideas to automate current processes, which makes the process efficient and void of manual intervention
Stakeholder Management
Manage stakeholders for the relevant process along with the SME/team leads

Core competencies, knowledge and experience

  • SF knowledge - OM & Employee Central Module 
  • Good communication skills
  • Ensure on time delivery  with in the SLA.
  • 0-2 years of experience 
  • SuccessFactors and managing leavers/exit/Offboarding.
  • Managing the time attendance module in SF.
  • Knowledge of shared service set up preferred