Associate Operator - Sports Operations (12 months, part-time) - Flutter UK&I

Betfair Romania Development
Cluj-Napoca, Romania
Associate Operator - Sports Operations (12 months, part-time) - Flutter UK&I

Associate Sports Operator

Role Overview/Purpose: 

You will be responsible for managing operational tasks and processes that will facilitate the business in delivering the best customer experience and product offering.

Our teams deal with end to end management of the life cycle of a sports event: We create the event with relevant betting markets and prices and we make sure the event is up on our sites. When the event is in play, we manage it closely to make sure we provide the best customer experience. After an event is finished, we close all markets and results are correctly set, so customer’s accounts are updated in no time.

As globally sports events take place nonstop, the role is part-time, 10-hour work shift on Saturday and also on Sunday.

Key Responsibilities:

  • Support the teams with the creation, management and settling of events and markets. 
  • Engages with the rest of the team and stakeholders to complete the requests assigned to him/her.
  • Working with the teams to ensure we have relevant and accurate content onsite. 
  • Conduct regular and timely checks of our markets and events on all our sites and escalate critical issues to the proper communication channels to ensure a speedy resolution.
  • Execute operational best practice while consistently providing ways to improve operational processes to drive departmental efficiencies.
  • Seek to improve, optimise and evolve current working practices to drive efficiency and quality.
  • Meets team’s KPIs with minimum errors and takes active part in execution of day to day requests.
  • Resolves or raises with relevant people, in a timely manner, any customer impacting issue.

Behavioural Competencies:

  • Customer focused – thinks about customers 24/7.
  • Proficiency in data manipulation tools (Excel).
  • Ability to work at pace and on own initiative.
  • Ability to learn new role in fast pace environment constantly reviewing processes with a long term strategy in mind. 
  • Communicates effectively within the team and outside of it to build relationships and ensure their message is understood.
  • Resilient and confident under pressure. The ability to handle and manage crises effectively. 
  • Ability to seek to improve, optimise and evolve current working practices to drive efficiency and quality. 
  • Effectiveness in communication to team members to finish projects to a high level. 
  • A quick and creative problem-solving mind: observe and analyse situations and come back with decisions based on facts.
  • The ability to show care and concern for customers and make them feel valued; willing to deliver timely support and exceed customer expectations.

What you can expect:

  • 25 days of annual leave;
  • „Flexible Benefits” of your choice;
  • Private health insurance (includes dental insurance and health assessments);
  • Free parking;
  • Thousands of courses online through ‘Udemy'
  • Working from home options

Ways of working:

Flexible working is our way of working! We're a diverse workforce and therefore a 'one size fits all' approach isn't necessarily best. Whatever your personal needs may be, let's have a chat and see how we can accommodate them.

We thank all applicants for their interest, however only the suitable candidates will be contacted for an interview.

By submitting your application online, you agree that: your details will be used to progress your application for employment. If your application is successful, your details will be used to administer your personnel record. If your application is unsuccessful, we will retain your details for a period no longer than two years, in order to consider you for prospective role within the company.