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DevOps and Corporate IT Support (Santa Clara, CA)

DSP Concepts
On-site
Santa Clara, California, United States

DSP Concepts is the Silicon Valley based leader in the Audio of Things (AoT) market and the creator of Audio Weaver, the Audio Experience platform that makes audio innovation easy. DSP Concepts equips and supports engineers with real-time workflows to quickly stand up prototypes, collaborate and modify designs across teams, and deploy to the most popular chipsets from leading semiconductor companies including NXP, Qualcomm, STMicroelectronics, Cadence, Arm, and others. DSP Concepts technologies are embedded in millions of automotive and consumer products, delivering remarkable Audio Experience solutions to prestigious brands including Bang & Olufsen, BMW, Braun, Facebook, Garmin, GoPro, LG, Mercedes Benz, Panasonic, Peloton, Porsche, Samsung, Sennheiser, Spotify, Tesla, and many more.

DSP Concepts fosters a creative, challenging, and supportive work environment with a focus on professional growth. With a commitment to providing equal access to opportunity for all, we are building a team of bright, skilled, passionate collaborators.

DSP Concepts is the market leader in embedded technology that powers voice and sound in consumer electronics and automotive products from the world's most prestigious brand names.  We are fundamentally changing the way audio features are developed so that product makers can create more engaging and innovative experiences. Based in Silicon Valley with offices in Boston, Detroit, Stuttgart, Taipei, and Seoul, DSP Concepts develops Audio Weaver, the low-code audio framework featuring a graphical design environment that enables product development teams to rapidly create audio signal processing solutions.

We are seeking a skilled and experienced DevOps and Corporate IT Support to join our team and help us write the next chapter of our success story. 

DevOps engineers build, test, and maintain infrastructure and tools so that software can be developed and released. DevOps (development operations) is a series of practices and processes that help organizations speed up and automate aspects of developing, testing, releasing and updating software. IT Support engineers support and organize the IT infrastructure.  The DevOps/IT Support Engineer will be a member of the Development team and report to the DevOps manager, but also diagonally report into and support Corporate IT under the Chief Operating Officer. The DevOps/IT Support Engineer will also interact with sales, software development, and project management teams to create solutions for integrations between internal tools to provide metrics and status of internal projects. This role will be responsible for internal and external resources that handle operational support and an escalation path for more complex support and integration. 

This role requires clear communication, transparency, and excellent organization.

Knowledge Requirements:

DevOps

    • Python
    • Ansible/Terraform
    • Jenkins
    • Kubernetes
    • Docker
    • AWS

SaaS

    • Salesforce (Production, Sandbox)
    • Atlassian Suite (Confluence, Jira, Bitbucket)
    • Google Workspace Enterprise
    • MS Office365, OneDrive, Teams
    • Slack
    • Box
    • Other: Druva, LastPass, Kaseya, MalwareBytes

Networking

    • Route/switch
    • Firewall security
    • Familiarity with DHCP, DNS, and other protocols.

Operating systems

    • Windows
    • Mac
    • Linux

Responsibilities:

  • Python automation of Continuous Integration platform
  • Organization of Laboratory resources
  • SaaS tools integrations
  • Vendor interaction for technologies and support
  • Evaluating risk, developing network recovery and backup processes
  • Assessing and purchasing new and replacement hardware
  • Testing, troubleshooting and adjusting information systems to operate effectively
  • Implementing security of the network, data and its storage and communication systems
  • Perform hardware and software system configuration, maintenance, upgrades and troubleshooting of servers, workstations, laptops, mobile devices, and printers
  • Supports daily operations of network and Lab server infrastructure
  • Provides support of cyber security practices maintaining anti-malware, threat management, vulnerability management and anti-phishing technologies
  • Perform system administration as needed for various enterprise tools and platforms, such as Google Suite, Office365, LastPass, Okta, Box, Slack and Atlassian products
  • Responds to support chats, tickets, incoming calls and/or emails, escalated help requests from internal stakeholders and third-party managed service providers
  • Participant in incident response team reacting to outages and other incidents
  • Assists with configuring mobile devices such as iPhone and other BYOD’s
  • Provides in-person, hands-on assistance with IT related requests on a as needed basis
  • Supports facility related requests such as alarm, building access and security cameras as needed
  • Participates in evidence gathering, documentation and process improvements for industry standard audits
  • Assuring that IT activities are within the limits of applicable laws, codes and regulations