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Event Operations Technical Support

Kaltura
Full-time
Remote
Japan, Japan and Israel, Israel

This is us 

Kaltura’s (NYSE:KLTR) mission is to power any video experience for any organization – live, on-demand, or real-time. We not only want to make using video simpler, but we also want to better people’s lives through video. Founded in 2006, Kaltura is now a global leader in the video market with millions of people using our products daily to teach, learn, watch, connect, and collaborate. Among our customers, you’ll find more than 1000 global, well-known organizations.    

15+ years since starting the company, we continue to foster a diverse and collaborative work environment where everyone gets a say. Our team is currently 700+ people, and we’re still growing. We have offices in New York, London, Singapore, and Tel Aviv, but our technology is all in the cloud. 

Kaltura has a fast-paced environment where initiative is always encouraged. Together with our hybrid work model and flexible state of mind, you get the right conditions for creative juices to flow freely. Thanks to our long line of products, cultivation of rich collaborative culture and care for each Kalturian, you’ll never run out of room to grow and evolve.   

If you don't meet 100% of the requirements below - that's okay, nobody's perfect! We believe in hiring people, not just a list of skills. We encourage you to apply if you think this is a role that would make you excited about coming to work every day. 

We're looking for a person that will be responsible for the technical operational aspect of the virtual event platform. 

First 2-3 months you will learn all there is to know about Kaltura’s Virtual Event platform; about the configurations, content updates, coordination, and different site operations. 

After qualifying and passing the internal training period you will become a part of our Site Operations team, managing event operations on Kaltura Virtual Events. 

The working time in this role requires availability in an APAC time zone, Monday thru Friday, with flex work hours. It is a full remote position for individuals based in Japan. As we operate globally, occasional weekend, holiday, or late-hour work may be necessary to meet the demands of our operations. 

 

Day-to-day Responsibilities: 

  • Responsibility for all site operation tasks (planning during event monitoring, configuration of virtual events, content upload, site mapping and quality assurance) pre, during and post event. 
  • Attending both internal and external meetings to represent the technical operations lead role in your event. 
  • In our collaborative work environment, we actively support and assist our fellow team members, stepping in whenever necessary. This includes pre-event, during event and consistent knowledge sharing. 
  • Applying self-management and leadership skills when working with the team in order to successfully balance internal and external projects.  
  • Serving as the first and main technical contact point for the customer and internal delivery team to ensure proper product utilization.   
  • Contributing to the continuous expansion and improvement of internal training, knowledge bases, knowledge transfer, documentation & processes. 

Skills: 

  • Strong Technical proficiency (HTML, CSS, JSON knowledge is an advantage). 
  • Organizational and coordination skills. 
  • Capability to effectively prioritize, manage, and assess situations based on critical thinking. 
  • Attention to detail. 
  • Composure in high pressure situations. 
  • Proficient in project planning, leadership and management. 
  • Adaptability to collaborate with internal teams and clients from different cultures and time zones. 
  • Team Player and Self-Motivated: Collaborates effectively as part of a team while also displaying self-motivation and initiative in individual growth & contributions.  
  • Customer service oriented 

Advantageous Skills 

  • Experience with Confluence, JIRA, AirTable and Excel 
  • Past studies in Computer Science, Information Technology, Business Administration, or related programs. 
  • Knowledge of a second language, such as Japanese, Korean, or Western European languages is desireable. 

 

Requirements

  • Must be fluent in English 
  • Flexibility to work with different time-zones and varying hours  
  • Based in Japan 
  • Full time availability (occasional shifts anytime within 24/7)