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Franchise Operations Manager

Senior Helpers
Full-time
Remote
United States

Job Title: Franchise Operations Manager

Salary: $90-$110K + quarterly bonus potential

Job Type: Full Time

 

Overview:

We are seeking a Franchise Operations Manager with Franchising & Home Care experience to join our team. If you're a passionate and innovative expert in the Senior Care industry with great business consultation skills, then we’d like to hear from you!

The Franchise Operations Manager performs a wide variety of duties to monitor and administer the Senior Helpers Franchise Operations system, including, but not limited to business planning, marketing, operational management, KPI management, and on-going training for new and current owners. This role will include support of the new franchise owners throughout the opening process and to ensure the store is operating successfully afterwards. This role promotes and protects brand equity, and supports best in class operations, by effectively monitoring and managing franchise agreement compliance. This role will be part of the operations team and report directly to the Senior Director of New Franchise Operations.


Job Description:

  • Establish relationship with all new franchise owners as assigned by the Senior Director of New Franchise Operations.
  • Oversee and ensure completion of the day-to-day pre-training task list activities keeping new franchisees on target for training.
  • Assist and support new franchisee, work them through the process to get them open successfully and within a timely manner.
  • Assist new franchise owner in obtaining a state license as needed.
  • Support new franchisees to develop business plan and annual budget with benchmark goals and achieve first year financial budget.
  • Monitor new franchise metrics, KPIs, caregiver recruiting and office structure.
  • Periodic review of business operations, office infrastructure, expansion of personnel.
  • Serve as an expert and knowledgeable resource providing valuable coaching and consultative services for franchisees.
  • General operations support which includes assistance with organizational charts, financial management, system software integration, industry best practices, hiring and training procedures for staff and caregivers, virtually assist new owners with site selection and licensing requirements, and other start up assistance that may be required.
  • Conduct consistent consultation calls after agreement signing until first on-site visit to review operations topics.
  • Assist and support with Blueprint/advertising plan creation and implementation tips.
  • Coaching (role play inquiry calls and assessments).
  • Conduct one on-site visits for newer and current franchisees.
  • Stay current with industry trends and vendor partners.
  • Attend trainings and seminars, as needed.
  • Monitor all assigned franchisees for compliance.
  • Cultivate and preserve franchisee relationships.
  • Monitor lead tracking, activity points, and marketing plans.
  • Work closely with Operations team members and participate in weekly calls.
  • Participate in annual conference and regional trainings, as needed.
  • Other duties as assigned by department supervisor.

Qualifications:

  • Franchising experience required
  • Previous senior home care experience required
  • Bachelor’s Degree in Business or related field
  • Experience with developing positive relationships and providing excellent customer service.
  • Self-starter with strong oral and written communication skills.
  • Meticulous attention to detail and organizational skills.
  • Tech savvy. Proficient with Microsoft Office applications and other computer software.
  • Ability to travel 30- 40% of the time.

 

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.