Manager, Business Operations (Technology)

National Geographic Society
Washington, United States
$77,400 - $91,000 USD yearly

How You’ll Contribute

The Technology Division creates digital experiences for and delivers information technology services to the National Geographic Society. From our staff to our constituents, Technology provides the power to amplify National Geographic’s impact through value-based product delivery, transformational data services, and world-class support and infrastructure services. These services include employee training and technical support, audio/visual production, device management, enterprise architecture, network management, on-premise and cloud computing, information security, identity management, data management and integration, product management, user experience design, software development, systems engineering, and systems administration. Technology is comprised of five teams: Business Products, Constituent Products, Data Products, Infrastructure & Security, and Technology Support Services.

Job Profile Summary
The Manager, Business Operations (Technology) is responsible for coordinating and managing the financial/accounting and administrative office duties for the Technology Department. Primary responsibilities include but are not limited to purchasing and accounts payable, financial management, inventory management, and other office and administrative tasks. This position requires a significant amount of communication and collaboration within Technology and with other NGS divisions to ensure timely and accurate processing. The position also works with management to develop, track, and report on key performance indicators in financial management and other areas.

Strong candidates for this position are detail oriented, highly organized, and results driven. They enjoy learning systems and processes and appreciate the importance of continuous improvement. They are passionate about the methods they employ while remaining open to learning new methods that can increase their productivity.

Your Impact

Responsibilities Include:

Purchasing & Accounts Payable (60%)

  • Processes purchase requisitions, purchase orders, and verbal/electronic orders, including facilitating legal review of orders and contracts. 

  • Processes invoices and expense reports and tracks ongoing technology spending activities to ensure alignment with budgets and forecasts. 

  • Oversees and accurately uses the repository of department-specific accounting codes for technology-related financial transactions. 

  • Ensures all purchased items have an entry in the master configuration management database (CMDB) prior to purchases being approved or when received.  

  • Monitors expenditures against purchase orders and performs related closeout processes. Tracks and manages consumption-based services and alerts management or other stakeholders of cost increases compared to forecasts.

  • Manages vendor relationships as directed.

Financial Management Reporting (25%)

  • Performs financial management reporting tasks including complex costs analysis, key performance indicators, and other operational metrics.

  • Works with Technology management to prepare annual budgets and quarterly forecasts for review by management. 

  • Reconciles monthly expenditures and produces regular and on-demand budgetary reports.

​Administrative Office Support (10%)

  • Provides the management team and all department staff members with general office support, including maintaining office supplies and submitting contracts for Legal review.

  • Drafts, reviews, and publishes informational communications that are sent to all staff including service outage notices, incident patterns, tips and tricks, etc.

  • Maintains a repository of department policies and procedures.

​Inventory Management (5%)

  • Receives equipment and software licenses, and compares goods received to original orders. 

  • Uses software license management system to track license assignments and make regular recommendations for increasing or reducing quantities.

  • Collaborates with various teams to ensure inventory records are accurate and LEED standards for technology equipment are maintained.

  • Generates inventory reports upon request.

What You'll Bring

Educational background

Bachelor’s Degree or equivalent experience.

Minimum Years and Type of Experience

  • 5+ years of office management experience with purchasing, accounts payable, cost analysis, inventory management, and budget tracking.

  • Experience with non-profit and/or technology industry work environments is a plus.


 Necessary Knowledge and Skills

  • Strong organizational skills with superb attention to detail, particularly with coding financial transactions.

  • Efficient problem-solving skills and excellent adherence and contribution to operating procedures.

  • Possesses a “systems mind” that can analyze and provide accurate information for complex financial management requests or key performance indicator data.

  • Experience in designing, implementing, and improving workflow especially in an environment with shifting and competing priorities.

  • Outstanding customer service and communication skills, verbal and written.

  •  Has strong spreadsheet skills in Google Sheets or Microsoft Excel with knowledge of mathematical, logical, data, and text functions.

  • Experience using a workplace innovation platform such as Airtable, Jira, or AppSheet.

  • Experience using ERP systems for processing financial transactions, preferably Workday.

  • Familiarity with budget tracking and reporting.

  • Ability to collaborate with senior management staff including C-level executives.

  • Self-motivated and able to work with minimal supervision.

  • Ability to function in a dynamic environment subject to changes in schedules and priorities.

  • Positive attitude with proactive approach.

  • Ability to interact positively and productively with teams across organizational lines.

Desired Qualifications

  • Experience planning and managing work using agile methodologies such as Kanban.

  • Experience diagramming, documenting, and explaining business processes with words and pictures.

  • Comfortable working with multiple different personality types.

  • Project management experience is a plus.


No direct report

Salary Information

National Geographic Society offers a competitive and holistic total rewards package. Our compensation structure and transparent pay philosophy are based on industry-specific market data for similar sized nonprofit organizations.

National Geographic Society offers a competitive and holistic total rewards package. Our compensation structure and transparent pay philosophy are based on industry-specific market data for similar sized nonprofit organizations.

The salary range for this position is $77,400 - $91,000

Pay offered to candidates will be based on several factors including but not limited to industry-based or other relevant work experience, education, skills, certifications, and training.

In addition, National Geographic Society offers a competitive and comprehensive benefits package that includes, but is not limited to, medical, dental, and vision insurance; engaging and comprehensive wellness program; 401(k) retirement savings plan with matching contributions after 6 months of employment; flexible paid time off benefits with up to 22 days of paid annual leave per calendar year (15 days for new hires in their first year, prorated based on the number of pay periods remaining in the year) and 10 days of sick leave; 12 paid holidays and a paid winter break between December 25 and 31; paid parental leave, adoption and surrogacy expense reimbursement, fertility benefits; learning and development opportunities; Lifestyle Spending Account; pet adoption assistance and insurance; pre-tax transportation benefits with a generous employer subsidy; employer-paid life insurance and disability benefit; and a variety of National Geographic discounts and perks.

Job Designation

Hybrid - At the Society, we believe in the advantages of coming together to build community, mentor and learn from colleagues, and connect more deeply with our mission. As a result, the majority of our staff are Hybrid. Our Hybrid category requires that staff work at Base Camp two days each week: every Tuesday and Wednesday. Hybrid staff are also always welcome to come in additional days each week if preferred.

Candidates must be legally authorized to work in the United States. This position is not eligible for visa sponsorship.

We encourage you to apply even if your experience is not a 100% match with the position. We are looking for someone with relevant skills and experience, not a checklist that exactly matches the job description. We want to help you grow and in return, you help us grow into a stronger, more inclusive organization. 

This job is closed.