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New Services Operations Sr. Engineer – Services and Solutions Development

Philips lighting

Job Title

New Services Operations Sr. Engineer – Services and Solutions Development

Job Description

As New Services Operations Sr. Engineer – Services and Solutions Development, you will focus on operationalizing the sales & delivery of new services, together with the Regions and the partners.

Services in this context may include scalable/industrialized and configurable commercial offerings, new business models or contract models linked to professional or equipment maintenance services or enabling capabilities.

In this role, you have the opportunity to

Contribute to the Philips strategy by bringing new services to life. You will work in a cross functional team with Services Marketing and Development to build an Operations blueprint, and with Regions, Businesses and other partners to implement the services according to the operations blueprint, detail (localize) for specific needs and enable local Market to Order and Order to Cash processes in support of sales and delivery of new services.

You will be integrating and preparing the market introduction considering the customer experience design, the scalability of the new offering, integration with infrastructure and capabilities, and the lifecycle management of the service.

You are responsible for

Service Creation

  • Drive and support development and enablement of blueprint creation (process definition, including enabling tools & proposed organization setup, and refine these based on market-specific needs;

  • Perform organizational capability gap analysis and be the interface between the project team and stakeholders;

  • Performing the translation of services blueprint, for the new services offering in development, into organizational designs and scaling up approaches. Define the to be developed organizational structures;

  • Driving the full clarity and consistency on service business models and enabling tools;

  • Prepare and executing test-runs and pilot-runs of the service offering.

  • Ensure feedback on new services, operations processes and capabilities (blueprint) and cooperate to enhance the design. Participate in creation sessions to represent operations and the market processes.


  • Build agreement on new service implementation with sales, back office and service delivery teams;

  • Ensures End2End activation of enabling tools and a prepare for acquisition and delivery readiness.

  • Oversee region and business readiness preparation toward committed market introduction.

  • Represent the team in meetings, workshops for new services introductions.

You are a part of

This role will be part of the New Services Development Operations team developing innovative services for Image Guided Therapy and Precision Diagnosis. This team is located in Best,NL /Bangalore,IN.

To succeed in this role, you should have the following skills and experience

  • Bachelor or Master degree in business or technical field and at least 10 years of experience cross-functional Service/Supply Chain/Innovation projects.

  • Advanced expertise Service or Supply Chain & Operations. Experienced in enabling operational and/or delivery processes (including funnel management, quoting, order / contract /entitlement management, and fulfillment).

  • Experienced in leading functional global project teams or multiple related teams in uncertain or ambiguous environments.

  • Familiar with operations processes and IT systems (e.g. Salesforce, SAP) capabilities and limitations. Preferably familiar with medical imaging and hospital IT systems.

  • Experienced working in a corporate culture and matrix structures. Preferably familiar with the Philips HealthTech organizational setup (e.g. Integrated Supply Chain, Commercial Operations, Customer Service Operations, Data management).

  • Demonstrated experience with market launches and deployment (like NPI product releases, technical and business go-live)

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 2.5 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.