Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary of This Role
This role will focus on Operations and support for various GMAS North America, Europe, and Asia Pacific applications. It will also monitor the production and certification environment to meet application SLAs.
What Part Will You Play?
- Participate in business enhancements on the Merchant Accounting System, back-end processing, and ancillary systems.
- Will manage team releases, and coordinate with internal customers on platform operations
- Provide second-level support for Global internal teams related to the Merchant Accounting System, back-end processing, and ancillary systems.
- Will assist in the creation and maintenance of Merchant Accounting Operations procedures and processes
- Work on assignments requiring considerable initiative. Understand the implications of work and make recommendations for solutions.
- Will be available to provide 24/7 on-call support for the Merchant Accounting System
- Act as a mentor and leader for entry-level roles
What Are We Looking For in This Role?
Minimum Qualifications
- Bachelor's Degree; Relevant Experience or Degree in: Information Technology or Business related study; relevant experience in lieu of education
- Typically Minimum 4 Years Relevant Exp
- Information Technology Field and/ or Bankcard Industry
- Able to work days, Mon-Fri, 8 AM to 5 PM.
- Must be available for 24/7 On-Call production support.
- Google Suite experience
- Merchant Accounting System (MAS) knowledge
Preferred Qualifications
- IT or Business related study
- 6 Years Relevant Exp
- Operations experience with CA, BMC or IBM suite of products
What Are Our Desired Skills and Capabilities?
- Skills / Knowledge - A seasoned, Experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.
- Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.
- Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments.
- Multi tasking - Ability to multi task and adapt to several projects at time.
- Mainframe/distributed experience - Ability to understand concepts of mainframe and/or distributed work and processes tied to them.
- Application/Productivity software - Advanced knowledge of software such as Microsoft suite, SQL, DB2 etc.
- Will establish and maintain critical relationships with internal and external customers to ensure work products are delivered promptly
- Will drive initiatives, collaborate with other teams and resources
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].