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Operations Supervisor

ImmunoTek Bio Centers
Queensbury, New York, United States
$23 - $27 USD hourly

Pay Range: $23-$27 per hour based on experience

TUE-SAT work schedule/40 hrs per week/8 hour shifts 

Essential Job Responsibilities and Duties:

  • Maintain the ability to perform any/all tasks within the plasma center and supervise donor flow
  • Ensures that accurate and thorough documentation of necessary records related to the donor collection is performed within ImmunoTek procedures, policies, and other applicable requirements
  • Assure facility is maintained in a neat and clean condition and all equipment is kept in good working order
  • Routinely perform operational and compliance reviews to assure the center is following company policies and customer requirements, as it applies to the donation process and donor flow.
  • Assist in the training of new employees, retraining of current employees, perform employee performance observations, and initiate immediate corrective actions
  • Assist in machine/device resource management
  • Assist Assistant Manager in the identification and interviewing of line staff candidates for available positions
  • Build rapport with donors to ensure overall customer service satisfaction and maintain donor retention
  • Report all unsafe situations or conditions to management
  • Assist with the development and implementation of marketing initiatives
  • Assist in the creation of the employee schedule
  • Assist in the coordination of breaks and staffing to ensure efficient donor processing
  • Assist in end-of-day closing operations
  • Assist in the reporting of minor donor complaints
  • Must be trained in all line-staff operations of the center
  • Must attend all staff meetings and training sessions
  • Maintain confidentiality of all personnel, donor, and center information.


  • Ability to become certified as a Phlebotomist, DCT 2, Plasma Processor, and Designated Trainer within three (2) months of accepting the position
  • Ability to complete PCS training, certification, repair, and troubleshoot PCS machines within four (4) months of accepting position

Knowledge, Skills, Abilities

  • Strong organizational skills and attention to detail to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives
  • Strong verbal and written communication skills
  • Possess leadership/supervisory skills
  • Ability to interpret a wide variety of technical instructions
  • Ability to work with a team and collaborate with others
  • Ability to maintain a professional demeanor during all interactions with donors, fellow employees, and vendors
  • Excellent customer service skills
  • Strong decision-making, and problem-solving skills to analyze situations
  • Maintain confidentiality of all personnel, donor, and center information
  • Maintain thorough familiarity and compliance with all state and federal regulations, FDA, OSHA, CLIA, cGMP and ImmunoTek company procedures
  • Ability to train and develop staff as needed
  • Other duties, as assigned


Physical Requirements

  • Use hands to handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear
  • Frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee
  • Ability to train in plasma collection areas
  • Ability to stand for extended periods of time for up to four (4) hours at a time
  • Ability to lift, tug, pull up to fifty (50) pounds
  • Ability to travel by plane, or car as required to train or assist other centers as needed


Work Environment

  • Typical work environment with moderate noise level
  • May be exposed to freezing temperatures for short periods of time
  • Occupational exposure to bloodborne pathogens



This job description is construed to indicate the general nature and level of work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required.

This job is closed.