Job Description
Building trusted markets —powered by our people.
At Cboe Europe, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers cutting-edge trading, clearing and investment solutions to market participants around the world.
We’re building inclusive ways to support professional and personal development while strengthening the trust we’ve earned as a global market leader. Our teams are empowered to share ideas, actively pursue them and bring on a challenge. As champions of internal mobility and access to opportunity, we encourage our people to “go for it” and equip our managers with the training to coach their teams to the next level. Our Associate Resource Groups champion diversity, equity and inclusion, giving associates a safe space to network, share ideas and create opportunities.
Sound like the place for you? Join us!
The Operations Support Centre team is hiring for Operations Support Centre Specialist.
The OSC Specialist at Cboe will work on supporting the Cboe’s Data and Access Solutions (DnA) market data and analytics platforms and related systems. These are real-time systems that are actively utilized by the most demanding professional market participants. You will work on a team responsible for providing first level world class support. You will solve problems, monitor systems, and ensure they maintain a healthy state and troubleshoot when they are not. The problems are challenging but rewarding and we look forward to hearing from you if you feel up to the task.
In this role you’ll be responsible for:
Technical Support
- Primary Support DnA market data and analytics platforms and secondary support of other Cboe related platforms
- Provide first level and world class support answering questions for Cboe DnA platforms and resolving customer operational issues using the “Deliver Plus One” standard. For example, issues related to APIs, trading and features/function.
- Provide timely and professional outbound communications (internal and external) servicing OSC support email queues and providing customer phone support
- API Certification testing
- Logical port creation and modification of default settings
- Testing/understanding changes to systems and functionality prior to deployment
- Investigate error logs and order trails, troubleshoot network issues, and review relevant logs (e.g. FIX)
Trading/Product Support
- Support DnA business teams with data/order type behavior requests
- Assist third party clients with configuration set-up and troubleshooting
- Support administrative system configuration changes (end user entitlements, routing rules, port & session creation)
- Support of DnA related products and trading support applications (e.g. LiveVol, Index Platform, PAR, etc…)
- Data mining and research
Operational System Monitoring
- Perform daily system startup/shutdown checks
- Monitor systems and keep dashboards green
- Monitor database health tools
- Options Product Management (i.e. new listings, maintenance, replacement, validation, and de-listings)
- Ad hoc project assignments
The ideal candidate has:
- Equivalent of Bachelor’s degree or higher
- Ability participate in weekend testing as required
- Two to five years’ experience in a security related or technical support position
- Knowledge of financial market equity and derivatives products required
- Knowledge of market data delivery, including multicast data transmission, desired
- Working knowledge of network and data center terminology and procedures as it relates to customer connectivity and onboarding
- Familiar with software development and change management best practices.
- Proficiency in Windows and Linux desired
- Strong troubleshooting, problem-solving and customer service skills
- Excellent written and verbal communication skills
- Strong attention to detail
- Skilled at prioritization and multi-tasking
- Experience with market data dissemination platforms
- Experience with trading related messaging and technologies such as FIX protocol and strong understanding of order lifecycle related workflows
- Vigorous desire to learn Cboe technology and to become an expert with respect to key market structure concepts
- Ability to work well in a dynamic team-oriented environment
- Ability to accept new responsibilities as knowledge base grows
- Scripting and/or programming experience (e.g. SQL, C#, Java, Python) a plus
Benefits and Perks
We value the total wellbeing of our people – including health, financial, personal and social wellness. We believe standard benefits like health insurance and fair pay are a given at any organization. Still, you should know we offer:
- Fair and competitive salary and incentive compensation packages with an upside for overachievement
- Comprehensive private medical insurance for employees and their families which includes dental cover (taxable benefit)
- Cboe pays for employee access to a private GP service (face to face or phone call consultations) to make it easy and convenient for you to see a doctor
- Life and long term illness insurance for stability and peace of mind
- EAP - This service intends to help employees deal with personal problems that might adversely impact their work performance, health and well-being. This service includes short- term counselling and referral services for employees and their immediate family.
- Enhanced paid parental and adoption leave to support parents
- Cboe offers pensions contribution up to 7% of base salary. You don’t have to contribute yourself.
- ClassPass Corporate Membership which provides access to on-demand classes, livestream classes, in-person classes and wellness sessions across different fitness genres. (taxable benefit)
- 25 days holiday per year per holiday year for full time employees, increasing with length of service at a rate of one extra day per completed years’ service, up to a maximum of 30 days.
- Flexible, hybrid work environment, where you choose where and how you work
- Discounted Employee Stock Purchase Plan
- Employee referral bonus program
- Complimentary lunch, snacks and drinks in any Cboe office
- Paid tuition assistance and education opportunities
- Generous charitable giving company match
- Volunteer opportunities to help you give back to your communities
More About Cboe Europe
We’re reimagining the future of the workplace by focusing on what matters most, our people. Our journey is an inclusive one. We’re investing deeply in leadership programs and career development initiatives that ensure everyone has an equal chance to succeed. We celebrate the diversity in our communities, inside and out, and welcome new perspectives with equity, inclusion and belonging.
We work with purpose, solving problems with ingenuity, collaboration, and a lot of passion. We’re an engaged and excited team connecting markets across borders and embracing growth in all its forms to achieve incredible outcomes.
Learn more about life at Cboe on our website and LinkedIn.
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our associates' differences, including race, religion, sex, sexual orientation, gender identity, national origin, age and disability
Any communication from Cboe regarding this position will only come from a Cboe recruiter who has a @cboe.com email or via LinkedIn Recruiter. Cboe does not use any other third party communication tools for recruiting purposes.