Process Engineer

Conduct work study on SBV processes and tasks

• Observe current operational processes at centres
• Conduct time studies at centres of tasks with the process
• Perform benchmarks within the group for all centres
• Perform benchmarks within the cash supply chain industry
• Interrogate the time study data against available systems data
• Investigate abnormalities and make the necessary corrections

Collate work study data into common tasks and processes

• Prepare work/time study MIS
• Present the work/time study results to the senior Process Engineer and address queries
• Identify and define tasks pertaining to service failure and rework

Support costing & pricing of new products and customers

• Conduct simulated process of a real-life scenario on new products and customers

 Determine productivity KPI’s at centres

• Perform productivity benchmarks across all centres
• Identify areas of waste within the centres and compile a report
• Identify underutilisation of SBV facilities, infrastructure and resources

 Reporting

• Produce and circulate process reports to relevant stakeholders

 Responsible for documentation and archiving of methodologies, procedures and policies that are applied to process analysis

• Adherence to Process Architecture and quality standards of process designs. Confirm that the process architecture library is up to date and correct

 Drive process improvements in the cash value chain

• Conduct business process improvement initiatives aimed at improving efficiencies and effectiveness of operations by liaising and advising managers
• Identify the scope and life cycle of business processes within area of responsibility taking into account the SBV standards. Certify that processes and procedures as well as systems design are integrated into a single business solution
• Apply scientific and business inputs to refine and re-engineer as-is business process as well as newly to-be refined processes into best scenario to-be processes
• Facilitate and integrate process designs, improvements and maintenance amongst role-players and effectively network with all stakeholders
• Apply various applicable Industrial and System Engineering principles in process constraints and opportunity identifications as well as solutioning
• Define process performance criteria and requirements in terms of time, cost, resources
• Act as a coach to line managers and other process custodians regarding process re-engineering and improvement methodologies and principles
• Perform business impact analysis
• Liaise with line managers on changes that are imposed on the current operational environment
• Apply basic and advance methodologies to identify bottom line and economic profit enhancement opportunities, where it relates to cost efficiencies or income enhancements
• Deliver project objectives to achieve desired quality and impact within the time period planned and within the approved budget
• Manage and co-ordinate the implementation of enhancement efforts and change initiatives
• Interact and attend meetings to confirm major change and small enhancement impacts are pro-actively identified
• Provide input into test policy and procedural manuals, job aids and quick references to verify logic and support to the changes

 Provide leadership to employees within the organisation, creating a winning culture and high morale Lead as an Ambassador and executor of Change

• Act as a change management architect in periods of change to ensure continuity to operations
• Manage the integration of CIT and Processing into a seamless end to end solution for customers
• Effectively communicate and embed new processes and procedures as they occur addressing or escalating matters / concerns to the SME’s (subject matter experts) when required
• Facilitate the necessary presentations, workshops or forums in order to ensure consistent and accurate communication is given across one’s centre/s

 People Management

• Provide leadership to employees within SBV
• Creates a conducive environment which translates into productivity and high morale within SBV
• Inspire one’s team to deliver on key performance areas
• Adhere to legislative requirements and Group policies and procedures
• Leading the focus on talent to instil value creation for high value contributors
• Manage one’s headcount in alignment with the principles and policies of SBV on a monthly basis. Inclusive of notifying HR of team cancellations, new business and new initiatives with the relevant documentation /approvals
• Preside over disciplinary hearings on behalf of SBV in alignment with statutory requirements and the policies & procedures of SBV
• Lead and manage the Talent Management Process within one’s centre / s
• Lead and manage the end to end performance management process of employees
• Adhere to legislative requirements, company policies and procedures in respect of employment Health and safety practices
• Manage overtime / illegal overtime of one’s centre/s through proper planning and staff rotation inclusive of driving the time and attendance system within one’s centre/s
• Responsible for employees to undergo the relevant training inclusive of any mandatory refreshers in conjunction with the Training Academy
• Draft and execute training plans in conjunction with the Training Academy

 Drive the organisation culture

• Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission
• Drive Transformation and BBB-EE initiatives to ensure sustainable alignment to the company scorecard
• Provide leadership to employees within the organisation, creating a winning culture and high morale
• Initiate and lead a culture of performance driven output through shared purpose vision and values