Description
The primary focus of the Business Banking Operations Process Improvement Specialist will be to identify and affect process improvements and automations, through collaboration, data analytics and customer journey mapping techniques, to enhance client experience and deliver improved operational efficiency and effectiveness.
This role is suited to a dynamic and adaptable self-starter with the desire to drive tangible results. You will have project management experience, demonstrable analytical capabilities, and the ability to influence, collaborate and forge strong partnerships across diverse business lines.
Primary responsibilities include:
- Deliver against the strategic plan and on objectives for enhancing customer experience
- Define business and system requirements, particularly as they evolve with the changing nature of customer expectations and with advances in available technology.
- Analyze existing processes and recommend solutions for improved visibility, productivity and functionality.
- Lead process improvement efforts, driving continuous improvements in metrics and results.
- Implement selected solutions and work closely with user departments to fully embrace changes.
- Provide continuous feedback to management on the impact of adopted changes.
Qualifications
Required Skills/Experience:
- Minimum 5 years Banking/Operations Experience
- Ability to multi-task, detail oriented and organized
- Ability to work cross-functionally
- Influential
- Ability to forge effective partnerships
- Ability to listen and build constructive relationships, using diplomacy and tact.
- Excellent analytical capabilities
- Creativity and innovation in presenting ideas.
- Ability to drive projects and activities to successful conclusion, operating with a high sense of urgency.
- Demonstrated ability to operate independently with broad general guidance against a framework of defined business objectives.
Preferred Skills/Experience:
- Project management experience a plus
- Agile methodology and Jira experience a plus
- Experience in a loan operations environment a plus
Hours and Work Schedule
Hours per Week: 40
Work Schedule: 8:00am - 5:00pm, Monday - Friday