User Experience Manager- Design Operations

Home Depot Management Company
United States and Georgia, Georgia
$150,000 - $240,000 USD yearly

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

The User Experience Design Operations Manager will play a crucial role in optimizing the efficiency and effectiveness of our user experience design processes. This position necessitates people leadership skills, a deep understanding of design principles, and design operations experience. The ideal candidate should have prior experience in day-to-day design operations such as component creation, documentation, and system governance. They should recognize that user adoption is a critical component of a successful system and balance scalability and flexibility. 


Critical Leadership Skills: The ability to communicate openly and honestly with the team and stakeholders is vital. The candidate should facilitate open dialogue, find common ground, and work towards mutually beneficial solutions that preserve relationships and team cohesion. 


Effective Communication: The candidate should communicate openly, honestly, and transparently with their team members. They should listen actively, provide constructive feedback, and ensure everyone understands their roles and responsibilities. 


Team Management: The candidate should lead and mentor a team of UX designers, providing guidance, feedback, and support to help them achieve their full potential. They should provide clear direction, set high standards, and lead by example. 


Process Optimization: The candidate should streamline and improve design processes to increase efficiency, reduce bottlenecks, and deliver high-quality design solutions on time and within budget. 


UX Vision and Roadmap: Define a long-term vision for the future of Design Ops and create a roadmap that outlines key initiatives and milestones for achieving that vision. 


Cross-Functional Collaboration: The candidate should collaborate closely with cross-functional teams, including product management, engineering, and internal UX groups to ensure alignment and integration of design initiatives with overall business objectives. 


Evangelizing: The candidate should promote the system benefits, garner support, and encourage its adoption across an organization. 

Key Responsibilities:

  • 30% Strategy & Planning:

  • Gains a thorough understanding of customer and associate needs, both existing and potential, and uses that knowledge to help design enterprise products that provide Home Depot customers and associates with an unparalleled shopping experience

  • Aligns user experience efforts across products and projects

  • Communicates with key user and operational groups to understand business needs

  • Elicits ideas and assists team members with gaining shared understanding, and aligns the product team and stakeholders

  • Presents complex design concepts, user needs, and design rationale to multidisciplinary teams, as well as to key stakeholders and business partners

  • 40% Delivery & Execution:

  • Provides guidance on design of products while keeping in mind dependencies and integration with other products across the enterprise

  • Documents, reviews and ensures that all quality and change control standards are met

  • Reviews recommended designs and work of UX team members to ensure that designs are aligned with company, stakeholder, and end user priorities

  • Receives and prioritizes incoming requests from business partners and stakeholders

  • Guides the analysis of user experience data and provides recommendations to address business needs

  • Coaches and pairs with product team members (UX, engineering, and product management) across product teams to design solutions and share best practices

  • Guides the creation of designs such that information is easy to find, consume and understand

  • Guides the communication of ideas and designs to end users and product team members

  • 30% People:

  • Provides leadership, mentoring, and coaching to User Experience professionals

  • Attracts, retains, and develops top talent

  • Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback

  • Fosters collaboration with team members (Engineering, Product Management, etc.) to drive value and identify and resolve impediments

  • Acts as a proponent of UX practices

  • Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs

  • Guides more junior team members in strategy, alignment, analysis, and execution tasks

  • Participates in and contributes to learning activities around modern software design and development core practices (communities of practice)

Direct Manager/Direct Reports:

  • Typically reports to the User Experience Sr. Manager, Technology Director or Sr. Director.

Travel Requirements:

  • Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

  • Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.

Minimum Qualifications:

  • Must be eighteen years of age or older.

  • Must be legally permitted to work in the United States.

  • Must be legally permitted to work in the United States

Preferred Qualifications:

  • 5-7 years of relevant work experience 

  • Experience working as a member of a Design Operations team at a major retail company

  • Experience managing and growing team members in a professional setting

  • Proficiency in guiding more junior team members through User Experience fundamentals in a professional setting

  • Experience balancing workloads across teams

  • Mastery in one or more of the following disciplines: user research, interaction design, information architecture, visual design; Experience with the others

Minimum Education:

  • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

  • No additional education

Minimum Years of Work Experience:

  • 5

Preferred Years of Work Experience:

  • No additional years of experience

Minimum Leadership Experience:

  • None

Preferred Leadership Experience:

  • None


  • None


  • Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs
  • Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders
  • Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
  • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
  • Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
  • Develops Talent: Developing people to meet both their career goals and the organization's goals
  • Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
  • Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action
  • Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear
  • Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
  • Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations

For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents:

The pay range for this position is between $150,000 - $240,000